This is Intentional Leadership
There is a lot about leadership that not everyone agrees with, but I believe there is one thing that is undeniable: successful leaders don’t create and sustain success without clear intention and...
View ArticleThree Big Changes in Selling: Are You Up to the Challenge?
I started selling while still in college over 40 years ago. I was fortunate to be trained by some of the best in the business. In the intervening years, I’ve noticed lots of changes, some subtle and...
View ArticleThe Biggest Lie in Motivation
The world of personal development is rife with cliches and bromides. Some are true, regardless of how often you read or hear them. Other claims have been accepted without question, including the...
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8 Things To Do at the End of This Year
What are you doing now to make sure next year is even better than this year? The end of any year is a good time to reflect on lessons learned and dreams to be pursued. As this year draws to close, here...
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Think On the Known, Not Just the New
What’s new? Familiar question. What’s known? Less frequently asked but no less important. Neophilia is an obsession with the new for the primary reason that it is new. Not necessarily better or...
View ArticleWhen to Fix and When to Fire
You can’t fix an employee, but you might be able to fix his or her performance. Common sense and a good policy manual will clarify the majority of situations when an employee should be fired, but there...
View ArticleHow to Deal with Increasing Customer Expectations
The more you do for customers, the more they expect. That is the nature of customer service. Excellent service providers scramble to meet the expectations of customers who have become accustomed to...
View ArticleEvery Day is Game Day
Today is Super Bowl 2020, the biggest game day of the year in professional football. We often use the metaphor of “game day” in business. Here’s a great observation from my friend Julie who encountered...
View ArticleDo You Give Your Work Dignity?
Politicians remind us that work gives people dignity, and it does. People should have opportunities for gainful employment. A lack of work is for most demoralizing and deprives them the chance to...
View ArticleBetter Role Models Make Better Teams
Who are your teamwork role models? When I ask clients for examples of great teams, the responses invariably include sports teams. I have nothing against professional sports, but in organizational team...
View ArticleDefine Your Moments
A defining moment is explained as an event which determines subsequent, related occurrences. These moments affect us so strongly that they define us. Many of the so-called defining moments of our lives...
View ArticleFeedback Deserves More Than a Form Response
We recently tried a new church close to my office. Everything about it was terrific except for one thing: the volume of the music. I was a rock jock in college and I can say the music level at the...
View ArticleThe Question of These Times and 6 Ways to Answer
Until mid 2018, Google’s code of conduct included the well known phrase, “Don’t be evil.” It was explained as the idea of doing the right thing. I always thought a better alternative was “Be and do...
View ArticleThe Ultimate Choice in Any Crisis
We don’t get to choose what we go through in life and what we are experiencing right now is the biggest case in point in our lifetimes. The ultimate choice is how we go through it. Even if you’re heard...
View ArticleA Poem for Our Times
In this time of uncertainty, insight and wisdom are needed more than ever. Sarah Bourns is a Pastor of Mission + Formation at Hope Midtown Church NYC. (Facebook or Instagram: @sarahbourns) She is...
View ArticleWhat Covid-19 has Revealed about All of Us
Peggy Noonan wrote of the tragedy of 9/11 and observed that those killed were being exactly who they were when they lost their lives. Someone trying to carry an injured colleague from the building or...
View Article15 Things You Can Do Now to be a Better Leader
1. Stay healthy so you can take care of those you lead. 2. Do your homework better to be as well informed as possible about decisions. 3. Develop a growth plan with each person on your team. 4. Keep a...
View ArticleWelcome to the New Abnormal
Everyone wants to know when things will get back to normal. Most think that it won’t be like it was before, and they are looking for “the new normal.” It won’t be a successful search. Not only won’t...
View ArticleThe Big Excuse that Covid-19 Killed
What is the biggest excuse…for everything? Maybe it is, “I don’t have time.” And maybe it was true. But it isn’t anymore. Life is short and nobody ever has time to waste. But this pandemic has given...
View ArticleChecklist for Leaders: 7 Keys for Reaching a Brilliant Conclusion
Making a decision is easy. Making a good decision is hard. Making the best decision is hardest of all. What do you do when faced with a decision? How do you resolve a conflict? What process do you use...
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